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Frequently Asked Questions
Quick answers about connections, billing and support.
How do I apply for a new connection?
Use the "New Connection" form on our website or contact us by phone. Our team will check coverage at your address and confirm installation.
How can I pay my monthly bill?
Log in to the customer portal or use Quick Pay with your Customer ID. Pay using any listed method and submit the transaction ID. Your bill is marked paid after our billing team verifies it.
How do I report a connection problem?
Log in to the self-care portal and open a support ticket, or use the Support page. Please include your Customer ID.
Can I change my package?
Yes. Request a package change from the self-care portal (My Package) and our team will confirm it.
Still have questions? Contact us