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Support & Complaints

We are here to help with connection, billing and account issues.

Before you contact us

  • Restart your router: switch it off for 30 seconds, then on.
  • Check that all cables are firmly connected and the router lights are on.
  • Make sure your bill is paid — overdue accounts may be suspended.
  • Try another device to see if the problem is with one device only.

Submit a complaint